#FeedbackFriday TWO MEN AND A TRUCK® Welcomes Customer Reviews

TWO MEN AND A TRUCK® Panama City is dedicated to customer service. Above all, we want our customers to refer us because we’ve exceeded expectations. Movers, driver, and office staff work together to create the best customer experience possible. And the only way for us to do that is to consistently improve!

Improvement focuses on what our past customers say about us and our services. If there is a repeated complaint, we try our best to fix it. TWO MEN AND A TRUCK® has a system of performance scoring called the “Reply Card,” which we use to grade ourselves based on what our customers have to say. Over 96% of our customers would refer us in the future. We want that to stay the same, if not have 100% of our customers become referrals!

As part of this feedback program, TWO MEN AND A TRUCK® Panama City has implemented an extra step in our review process. We’re providing two ways for customers to leave direct feedback with our office, which is shared and discussed for us to implement new changes in service. We’ve made it as easy as possible for you to leave us feedback in two ways:

  • The Reply Card – Our Home Office sends customers a Reply Card via email, which asks specific questions about the services provided, from the time you pick up the phone and talk to our CSR’s, to the time the movers unload the last box. This card is sent to the corporate level for review, and is published on our website.
  • Text Reviews – TWO MEN AND A TRUCK® Panama City has recently partnered with a company that provides an easy way for customers to write public reviews via text message. Our office will send you a text (or another email if you prefer) that automatically logs you into your social accounts and takes you review sites. That way our customers can see feedback from our recent customers and can make an informed decision to choose TWO MEN AND A TRUCK®.

We want too encourage customers to use both feedback opportunities, so that we can continue to improve, and the next customer of TWO MEN AND A TRUCK® can receive referrals from many outside sources. Past customer testimonials are our greatest strength in validating that we provide the best moving experience in the area. TWO MEN AND A TRUCK® is the largest moving franchise in the U.S., and we want you to help us get even better!

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TWO MEN AND A TRUCK® helps Louisiana Flood Victims

On August 12, disaster hit Louisiana as  a levee in Ascension Parish collapsed, causing a massive flood that took 11 lives and thousands of homes.  Over 30,000 have been displaced from their homes, and are staying in refuge in nearby cities and states. The government has issued a Federal Emergency warning in the area, and is trying to find places for the families who are left without shelter.

In times like these, communities must ban together and help those who have lost everything. The residents of Panama City, Florida can do just that, with the help of TWO MEN AND A TRUCK®. Thursday, August 18th we will be collecting donations at the Walmart Shopping Center at 725 N Tyndall Pkwy. We partnered with the Bay County Chamber of Commerce to coordinate this charity event. All donations are accepted. We are looking to bring displaced and evacuated families essentials such as:

  • Toiletries and personal care items
  • Shoes and clothing of all sizes
  • Bottled water, canned and dry foods, and basic utensils
  • First Aid Kits
  • Blankets and pillows
  • Flashlights
  • Pet supplies
  • Backpacks, small suitcases or purses
  • Small cots or sleeping bags

When you donate at the Callaway Walmart, we will load all items on our trucks and transport them to the families in Louisiana. This cause will help thousands of families recover from the worst disaster to hit Louisiana in over ten years. Please help us by visiting the Walmart Shopping Center, and filling our Truckload of Warmth with items for the Louisiana disaster relief effort. If you have any questions about this cause, please call (850) 785-2222 or contact us through our website.

#SpotATruck 2016 Winner Announced!

It’s been a busy summer for TWO MEN AND A TRUCK® in Panama City! With record-breaking sales and hundreds of moves completed since May, our trucks have been seen all over the community! We decided to run a photo contest,encouraging people to take photos of our trucks as they saw them in their neighborhoods. And as of August 1st, we’re proud to announce our summer photo contest winner! Ms. Brenda Register submitted this prize-winning photo, winning two tickets to the Pepsi Gulf Coast Jam:

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Pictured in this photo is one of our movers, Kyle. He was chosen as Mover of the Month in May because of his excellent customer feedback scores and overall dedication to the TWO MEN AND A TRUCK® team. We’re so glad he works here!

If you want to stay up-to-date on more TWO MEN AND A TRUCK® news or special offers, please visit our Facebook page. We have discounts and more photo contests for fans of our page all the time! Follow us, and stay tuned for more from your Movers Who Care®.