TWO MEN AND A TRUCK® Panama City is dedicated to customer service. Above all, we want our customers to refer us because we’ve exceeded expectations. Movers, driver, and office staff work together to create the best customer experience possible. And the only way for us to do that is to consistently improve!
Improvement focuses on what our past customers say about us and our services. If there is a repeated complaint, we try our best to fix it. TWO MEN AND A TRUCK® has a system of performance scoring called the “Reply Card,” which we use to grade ourselves based on what our customers have to say. Over 96% of our customers would refer us in the future. We want that to stay the same, if not have 100% of our customers become referrals!
As part of this feedback program, TWO MEN AND A TRUCK® Panama City has implemented an extra step in our review process. We’re providing two ways for customers to leave direct feedback with our office, which is shared and discussed for us to implement new changes in service. We’ve made it as easy as possible for you to leave us feedback in two ways:
- The Reply Card – Our Home Office sends customers a Reply Card via email, which asks specific questions about the services provided, from the time you pick up the phone and talk to our CSR’s, to the time the movers unload the last box. This card is sent to the corporate level for review, and is published on our website.
- Text Reviews – TWO MEN AND A TRUCK® Panama City has recently partnered with a company that provides an easy way for customers to write public reviews via text message. Our office will send you a text (or another email if you prefer) that automatically logs you into your social accounts and takes you review sites. That way our customers can see feedback from our recent customers and can make an informed decision to choose TWO MEN AND A TRUCK®.
We want too encourage customers to use both feedback opportunities, so that we can continue to improve, and the next customer of TWO MEN AND A TRUCK® can receive referrals from many outside sources. Past customer testimonials are our greatest strength in validating that we provide the best moving experience in the area. TWO MEN AND A TRUCK® is the largest moving franchise in the U.S., and we want you to help us get even better!